Privacy Policy
At C & M Auto Complete Care, we value your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and safeguard your data when you visit our shop or use our website.
1. Information We Collect
We collect information necessary to provide automotive repair, maintenance, and collision services, including:
– Contact Information: Name, phone number, email address, and physical address.
– Vehicle Information: Make, model, year, and Vehicle Identification Number (VIN).
– Service History: Records of repairs, maintenance performed, and warranty information.
– Payment Data: Credit card information or billing details processed securely through our payment provider.
– Website Usage: If you visit our website, we may collect technical data such as IP address, browser type, and pages visited via cookies for analytics purposes.
2. How We Use Your Information
We use the collected information to:
– Perform Services: Scheduling appointments, ordering parts, and performing repairs.
– Communication: Sending appointment reminders, service updates, and status notifications regarding your vehicle.
– Legal Compliance: Maintaining accurate service records for insurance claims and warranty verification.
– Marketing: (Optional) Sending promotional offers or seasonal maintenance reminders if you have opted in.
3. How We Share Information
We do not sell your personal information. We only share data with third parties when necessary to complete your service:
– Parts Suppliers: To order specific components for your vehicle.
– Insurance Companies: When coordinating collision repair estimates and billing.
– Service Providers: Software vendors (e.g., shop management systems, email marketing platforms) that assist us in operating our business.
SMS and Communications Consent:
By providing your phone number, you explicitly consent to receive recurring text messages and notifications from us. These messages may include account updates, alerts, and promotional offers, and their frequency will vary based on your interactions with us. We value your privacy: your personal information will strictly be used to communicate with you and will never be shared, sold, or rented to third parties for marketing purposes. Message and data rates may apply. You can opt out of future messaging at any time by replying STOP, or reply HELP to receive additional information and assistance.
